Bowers and Jessup is an established firm of solicitors practising in Folkestone, Kent but serving the needs of private clients throughout the South East and beyond.
The firm offers a quality service at very competitive rates, specialising in residential conveyancing, Wills, probate, Lasting Powers of Attorney and Notary Public services.
The majority of the firm’s clients have been utilising our services for many years, most then recommending friends and family, meaning that the firm’s only advertising is in effect the fact that it has a reputation for dealing with matters efficiently and cost effectively.
Friendly, simple advice is provided to assist clients in dealing with home moves or buy to let investments, remortgages, trusts and administering estates.
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Our aim is to offer all our clients an efficient and effective service at all times. Our clients and our staff are of first importance to us. We hope that you will be pleased with the work we do for you. If however you are unhappy with any part of your solicitor’s work please raise your concern with him personally in the first instance. If you feel the matter has not been satisfactorily resolved, please raise your grievance with Mr Adrian Bowers, who is the Complaints Handling Manager to whom any final difficulty can be reported.
Where any complaint relates to our bill then you may also have a right to object to the bill by making a complaint to the Legal Ombudsman or by applying to the Court for an assessment of the bill under the Solicitors Act 1974, however, the Legal Ombudsman may not consider a complaint about our bill if you have applied to Court for an assessment.
Depending on the nature of the complaint you may be invited to a meeting to discuss and hopefully resolve your complaint if it is considered that such a meeting is in the best interests of both parties and will facilitate a resolution. If appropriate, you will be invited to attend a meeting.
If you are still not satisfied, you can then contact the Legal Ombudsman at PO Box 6806, Wolverhampton, WV1 9WJ about your complaint. Any complaint to the Legal Ombudsman must be made within six months of you receiving a final response from us. From 1st February 2013 the time limits for the Legal Ombudsman accepting a complaint have increased to six years from the date of act/omission and three years from the date the complainant should reasonably have known there were grounds for complaint. For further information you should contact The Legal Ombudsman on telephone number 0300 555 0333 or at the Legal Ombudsman website.
If you have complained to your solicitor about the firm breaching the SRA Code of Conduct and you are not satisfied with out response, you can report the firm to the SRA here.